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TESTIMONIALS
Read what people are saying about Full Metal Toys. All e-mails have been used with permission. Edited for posting. Would you like to add your experiences to this list? Send e-mail to testimonials@fullmetaltoys.com.
"I just wanted to let you know you have a wonderful site. Everything is easy to find and I have no trouble whatsoever with ordering or just looking around. I especially like the "Bobble Head" section and the overall candor you work into the site. You can bet I'll be buying stuff from you. Thanks for making a place where collectible junkies can get a fix."
Charles O., New York, NY - April 13, 2008
"I just wanted to take a minute to thank all of you at Full Metal Toys. I will try to keep this as short as possible, but I am very pleased with the total service that you provide. All of my orders from you have exceeded my best expectations, and you have provided me with products I would not have found without you. The quality of the shipping is excellent so the products arrive as you sent them. I like the news letter that you send out. It keeps me informed when I don't have time to browse your site. The last thing I want to commend you on is the customer service. I had to call your customer service due to a minor problem with my bank and my credit card on one occasion. I don't remember who I talked to, but he was very polite, and helped resolve the problem. These days you don't get polite treatment from businesses anymore. I feel like I am the one trying to sell. Thank you all for the excellent work!!! Thanks again, A VERY SATISFIED CUSTOMER."
Wendy P., Omaha, NE - April 5, 2008
"Today I received the package. Thank you, you really re-instated my believe in international internet shopping. A few months before I discovered your site, I ordered an item at another site. They charged my credit card, never heard of them again. (my bank and credit card company are working on this case). So, I'm a happy customer at Full Metal Toys and I'll definitely order something again at your site. Bye for now."
Linda P., Ramsey, MN - March 21, 2008
"I just received my order this morning and I cannot get over how easy,reliable, and fun it was ordering Star Wars merchandise from your company. The order confirmation email was wonderful. Being able to track the package via Fedex was great because I could find out where the package was and when. My order tookless than a week to process and receive. That says a lot about your business and the efficiency of which you operate it. The best quality about your business is the fact that you can get products that take forever to distribute into retailstores."
William C., Conyers, GA - March 16, 2008
"I've been following your site continuously for the last 8 months. I usually just stopped in every once in a while for a checkup and good dose of Star Warsreinforcement to still my collector fits. You have an incredible business here and I really appreciate knowing that you have a courteous attitude and make sureto have the facts on future items 90% solid, rather than pumping up more of the rumor hype that seems to fill every other Star Wars page and site. Thanks for the good vibes."
Beth R., Marietta, GA - February 28, 2008
"I did a search about three months ago for a Hard Hero Iron Man Statue. Your site popped up and that got me started. You guys have a great business and maintain a good relationship with your customers. Thanks for all of your help and I will continue to support your store."
Shane S.., Norwalk, CT - February 16, 2008
"Just wanted to tell you that I just received my order and I wanted to thankyou for your prompt service.This was the second time I had ordered from you andjust like before I was extremely pleased."
Nathan N., Clarksville, TN - February 8, 2008
"Thanks for the prompt E-Mail back. I received the figures on 1/12 - the day of your E-Mail. Thanks for the prompt shipment. Now I feel like a goofball for jumping the gun. Your shipment time of 2 weeks was the shortest I've experienced (other than FedEx or some other Priority Mail service). The figures are in great shape. I'll keep watching for new developments in your stock. Again, I appreciate your service! Have a great weekend."
Jerril V., Colorado Springs, CO - January 22, 2008
"What a wonderful experience to be able to open a case without the usual "vultures" lurking over to grab at the figures that you want. The order came in pristine condition and an aura around them. The excitement was enhanced by the Fedex tracking over the Internet until the day they reached my door. Many thanks, and it has been a great pleasure.."
Jeffery W., Baltimore, MD - January 8, 2008
"I really appreciate your honesty and great service. I will be purchasing all of my Gentle Giant Star Wars pieces I buy from you. I' regret not knowing about your site sooner."
Stephen C., L.A., CA - December 16, 2007
"I just received my first order from you and I have nothing but great things to say about your company. I am extremely pleased with the level of service and the item I received. I look forward to doing my Christmas shopping for my son this year at your site."
Jason W., Harrisburg PA - December 4, 2007
"Full Metal Toys was quite impressive. They actually respond to emails and are very personable for an internet company. I saved quite a few dollars buying from your site. I'd recommend Full Metal Toys in the future to anyone looking to buy DC Direct Action Figures."
Jon Z., Colorado Springs CO - November 28, 2007
"I just wanted to write a brief thanks to Full Metal Toys on behalf of my thrilled 14 year-old daughter. Your service, professionalism, and superb customer care are exemplary. Once again, thanks from Canada."
Jacquie U., Ontario, Canada - November 16, 2007
"I really enjoyed the service and interaction with Full Metal Toys. Their user friendly site and almost instant email response are practically unheard of, I didn't even receive that kind of service when I bought my House. Not only will I continue to use Full Metal Toys for all my Action Figure and Marvel Statue needs, I am going to tell my friends to use them as well. When you find a company with this kind of customer care and follow through you have to make the extra effort to tell people. Thanks again."
Michelle M., Norfolk, VA - October 23, 2007
"FMT (Full Metal Toys) rocks! They have great prices! Cant beat em!"
Dean K., Falmouth, MA - October 13, 2007
"Overall my experience with this company is excellent and the price and quality of toys I purchased are satisfactory. I added one item after my initial order and it was pretty easy through email. I will be happy to buy toys from this store again."
Bo H., Philadelphia, PA - September 16, 2007
"Over the past the year I have done a lot of business through Full Metal Toys, and every time they have been a pleasure to deal with. Their staff is always quick to help & friendly. I have had problems dealing with other online stores that specialize in the same products as Full Metal Toys, and I have yet to encounter any problems with Full Metal Toys. In my opinion they are the best online action figure / collectible store on the internet."
Ryan M., Concord Pike, DE - August 24, 2007
"I just wanted to say that I am very pleased with the way my order was handled. I received my figure today, just one week after placing my order! When I contacted you with a concern about payment, you responded that very same day! Very impressive! I will do business with you again and will tell everyone about the excellent customer service at Full Metal Toys! Thanks again!"
Erica D ., Washington, MO - August 14, 2007
"What a great shopping experience. My action figures arrived promptly, and packed well so that no damage occurred. Unlike some other action figure merchants, the product they said they had available actually arrived. Their prices are extremely competitive. I would definitely recommend them and will shop there again."
Aaron E., Homer, LA - August 8, 2007
"I will say that I think Full Metal Toys is one if not the best online toy stores that I've ever ordered from. I'm happy with the items I've received thus far, and will continue to order from your company for the foreseeable future. I always recommend your site to my friends for not only the fast service, and products, but most importantly the prices."
Sherri K., Union, MO - August 1, 2007
"This company has gone above and beyond what is needed. I had some challenges receiving the package (shipping company's fault). The company has called me on several occasions to make sure that the problem is resolved. I will recommend this company to anyone that asks me to."
Sean D., Rosemont, IL - July 8, 2007
From start to finish, everything was perfect with Full Metal Toys, and I have already begun recommending them to my extremely picky toy-collector friends. In an age where more and more companies limit their customers' access to real human beings, Full Metal Toys’ service was friendly, helpful, and thoughtful - in a word, human. I look forward to giving Full Metal Toys more of my business in the future, in no small part because I know my money will be paying the salaries of good people who I would be happy to work with. Full Metal Toys is an example of the very best the World Wide Web has to offer; a triumph of top-flight e-commerce. If Full Metal Toys is the future of the Internet, it's a very bright future indeed.
Bryan W., Salsbury, MD - June 11, 2007
I wanted to let you know that I received this order today. This is my first order I've placed with your website. I am very impressed. Only one of the 24 Marvel Legends Action Figures that I ordered was damaged. None of which was your fault. UPS must of dropped the box on one of the side corners. It bent the card. I am very pleased with the way you pack your orders, the speed of delivery, and your excellent customer service. I will definitely order from you again. I will tell all my friends who collect toys and don't know about you, what a positive experience this has been. I thought I would write you this email considering most people only email you when there's a problem. I wanted to email you to let you know your doing a great job. Keep it up! Thanks again
Geoff K., Springdale, OH - June 3, 2007
Hi! I must confess that when I first decided to order my 13" Superman Figure from DC Direct from your company...I was a little leery. I had never done business with you before. When the first 2 figures in the order arrived in somewhat rough boxes, I thought that I was going to be disappointed. Hesitantly, I went ahead and sent back the Superman Figures for an exchange. The figures that arrived in the exchange were perfect, and in beautiful boxes!! Since then, I have received 13” Lex Luthor Figure, Ghost of Starscream, Batman Marionette and Frankenstein Harley Quinn Marionette....and all of the boxes are beautiful!!! Not a scratch or a dent on them!! Thank you for catering to the needs of your pickiest collectors, and understanding their somewhat bizarre demands!!
Mario E., LANCASHIRE, United Kingdom - May 5, 2007
"I've looked at 10 different stores and couldn't find this item. My son will be sooooo happy on his brithday!!"
Tina S., Roanoke, VA - April 2, 2007
"I have been looking for a Bowen Venom Statue for almost two years, and then low and behold you have it in stock, and at a better price than I would have paid in any comic shop. Thanks for a great service!"
Karen R., KS - April 2, 2007
"You guys made it wicked easy to browse, and buy! I could look things up quick, quick navigation. Items arrived just as promised, as soon as promised."
Kathleen M., RI - March 22, 2007
"I have to say, I have never done business with a company who has a better customer service dept. than Full Metal Toys. You don't know how important this is to me personally, but also the pride and trust you have in your customers. Yep! we aren't dumb sh..s. As long as you have products that appeal to me. I will continue to buy them. And the largest reason is your customer service."
Jim T., Gibsonia, PA - March 11, 2007
"This is our 2nd purchase in your website and be sure this won´t be the last. We are delighted with your good and quick service. Thank you!"
Anna F., Southbridge, MA - March 7, 2007
"It was a pleasure doing business with you. You were courteous, efficient, and accommodating - which I can't say about most of my on-line shopping experiences this season. Because of this, you may expect that I will be back when it's time to add to my grandson's collection."
Erik D., Woodbury, MN - February 26, 2007
"I very much appreciate the opportunity to pay through the mail. In the few short years I've been visiting your website and making purchases, I've received nothing but the highest quality merchandise and service. Your company and personnel have made me a customer for life. keep up the great work!"
Tony E., Bergenfield, NJ - January 27, 2007
"I just wanted to send a quick thank you for your service and keeping on top of my order. I don't know if you get many responses from costumers, but I thought it important to let you know my satisfaction with your expidition and quality in product."
Thomas D., Desert Hot Springs, CA - January 16, 2007
"You guys're gonna bankrupt me! Too much cool stuff!!!!"
Chris B., Bayville, NJ - January 12, 2007
"You guys are AWESOME. I had the privledge of metting you guys like two years ago at the Chicago Wizard Comic Con, your staff and Star Wars Attakus selection was great and cant be beat."
Tim N., Metairie, LA - January 2, 2007
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